Last updated 3 August 2026
Privacy Policy
This policy explains what personal information Jazz Perfumes collects, why, who it goes to, and what you can do about it. It follows the Privacy Act 2020 and its Information Privacy Principles.
Who we are
Jazz Perfumes ([LEGAL TRADING NAME, e.g. "Jazz Perfumes Limited, NZBN 942…"]), [BUSINESS ADDRESS — or "we trade online only and have no public premises"], New Zealand. For anything in this policy, contact info@jazzperfumes.co.nz or +64 21 206 6936.
What we collect, and why
| What | When | Why we need it |
|---|---|---|
| Name, email, phone, delivery address, billing address | When you pay by card | To take the order, deliver it, and contact you about it |
| Name, email, phone, delivery address, any notes you add | When you order by WhatsApp or email instead of paying by card | Same — but see “How the manual order works” below, because this one does not pass through our website at all |
| The name you give, your rating, and your review text | When you submit a review | To read it, and to publish it on the product page if we use it |
| IP address, browser type, time of request | Automatically, in our host's server logs | Security and abuse prevention — our checkout is rate-limited per IP address to stop automated abuse |
Your card details never touch this website
Card payments are handled entirely by Stripe on Stripe's own hosted checkout page. We never see, receive or store your full card number, expiry or security code. What Stripe passes back to us is your name, contact and address details, and the card's brand, last four digits and expiry — nothing that could be used to charge a card.
We will never ask for card details by email, phone or WhatsApp. If anyone claiming to be us does, it is not us.
How the manual order works
If you order by WhatsApp or email rather than paying by card, the details you type are assembled into a message in your own browser and handed to your WhatsApp or email app. You send that message. The information is not transmitted to or stored by this website. Once you send it, we hold it in our WhatsApp or email inbox like any other message, and WhatsApp's own privacy terms apply to what passes through it.
What is stored on your device
This site sets no cookies and runs no analytics or advertising trackers of any kind. The only thing it saves on your device is your shopping bag, kept in your browser's local storage, and it holds nothing but which fragrance, which bottle shape and how many. No name, no contact details, nothing that identifies you. Clearing your browser data removes it.
Who else receives your information
- Stripe — payment processing. Stripe is the merchant of record for the card transaction and handles your payment details under its own privacy policy.
- Netlify — hosting for this website and the form that receives reviews.
- [COURIER / NZ POST] — your name, address and phone, so your parcel can be delivered.
- WhatsApp (Meta) — only if you choose to order or contact us that way.
- Google Fonts and jsDelivr — these serve the fonts and 3D libraries the page uses. Like any file your browser requests from another server, they can see your IP address. They receive no order or contact information.
We do not sell your information, and we do not share it for anyone else's marketing.
Your information goes overseas
Stripe and Netlify store and process data outside New Zealand, primarily in the United States. By placing an order you accept that your information is held overseas by these providers, who are bound by their own privacy commitments rather than solely by New Zealand law.
How long we keep it
Order and payment records are kept for seven years, because New Zealand tax law requires business records to be retained that long. Reviews are kept while they are published. Enquiries that do not become orders are deleted once they are dealt with.
Seeing and correcting your information
Under Principles 6 and 7 of the Privacy Act 2020 you may ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong. Email info@jazzperfumes.co.nz and we will respond within 20 working days, which is the statutory limit. There is no charge. We may need to confirm who you are first.
You can also ask us to delete your information. We will, unless we are required to keep it — tax records being the usual reason.
If you are unhappy with how we handle it
Tell us first and we will try to fix it. If you are still not satisfied you can complain to the Office of the Privacy Commissioner: privacy.org.nz, 0800 803 909.
Marketing
We will only send you promotional messages if you have asked for them, and every one will have a working unsubscribe. That is a requirement of the Unsolicited Electronic Messages Act 2007, and we would rather not annoy you anyway. Messages about an order you have actually placed are not marketing.
Terms of Sale, Refunds & Returns
Prices and payment
All prices are in New Zealand dollars and are [GST-inclusive — or, if you are not GST registered: "not subject to GST, as we are not GST registered"]. [If registered, add your GST number here.] Payment is by card through Stripe's secure hosted checkout, or by arrangement if you order through WhatsApp or email. Your order is confirmed once payment clears — for manual orders, once we reply to confirm stock and payment.
What you are buying
Each fragrance is a 50 ml extrait-strength interpretation created by Jazz Perfumes. Please read the Trademarks and “inspired by” section below — it matters, and it tells you exactly what these are and are not.
Shipping
We ship within New Zealand [and Australia — delete if you do not; the card checkout currently offers both]. Orders are dispatched within [X business days] and typically arrive within [X–X business days], sent by [COURIER]. These are estimates, not guarantees — once a parcel is with the courier its timing is out of our hands.
Free shipping is a limited-time offer and applies to the destinations listed above. We can withdraw or change it at any time, but never on an order already placed — what you saw at checkout is what you get.
Your rights under the Consumer Guarantees Act
If you are buying as a consumer, the Consumer Guarantees Act 1993 gives you guarantees that we cannot exclude or limit. Goods must be of acceptable quality, match their description, and be fit for their normal purpose. Nothing on this page reduces those rights. If something we sold you fails to meet them, you are entitled to a repair, replacement or refund depending on how serious the problem is, and to compensation for foreseeable loss.
If you are buying for a business, the Consumer Guarantees Act does not apply.
Faulty, damaged or wrong item
Tell us within [7 days] of delivery — a photo helps enormously. We will replace it or refund it in full, including what you paid for shipping, and we cover the cost of sending it back. This applies whether or not the bottle has been opened.
Changed your mind
We are not required by law to refund a change of mind, but we will accept a return within [14 days] of delivery if the bottle is unopened, unused and in its original packaging. Fragrance is a product we cannot resell once it has been opened, so opened bottles can only be returned if there is something wrong with them.
For a change-of-mind return you pay the return postage, and we refund the price of the goods once the bottle arrives back with us in resaleable condition. Please contact us before sending anything back.
How refunds are paid
Refunds go back to the original payment method. Once we process it, Stripe usually takes 5–10 business days to put it back on your card — that part is your bank's timing, not ours.
Cancelling an order
Email or message us before it is dispatched and we will cancel and refund it in full. Once it is with the courier, treat it as a return.
Starting a return or making a claim
Email info@jazzperfumes.co.nz or message +64 21 206 6936 on WhatsApp, with your order number and what has gone wrong. We aim to reply within two business days.
Age
By ordering you confirm you are at least 16, or have a parent or guardian's permission.
Which law applies
These terms are governed by New Zealand law, and the New Zealand courts have jurisdiction over any dispute.
Trademarks and “inspired by”
Jazz Perfumes is an independent New Zealand fragrance house. We are not affiliated with, endorsed by, sponsored by, licensed by or connected to any of the designer brands named on this website. All trademarks, brand names and product names belong to their respective owners.
What “inspired by” means here
Every fragrance we sell is our own creation, composed and bottled under the Jazz Perfumes name. Where we say a scent is “inspired by” a well-known fragrance, we are describing its scent family and character so you have some idea of what it smells like before you buy. That is all it means.
What our products are not
- They are not the original fragrance, and not made by the brand named.
- They are not counterfeits, replicas, or repackaged originals — nothing we sell is passed off as another company's product, and no designer branding appears on our bottles or packaging.
Why we spell this out
Because under the Fair Trading Act 1986 it would be illegal for us to mislead you about who makes what you are buying, and we have no interest in doing so. Reference to another brand's name is used purely descriptively and comparatively. If anything on this site ever gives you the impression we are connected to a designer house, that is a mistake on our part — please tell us and we will fix it.
Brands referenced on this site for descriptive purposes include Louis Vuitton, Creed, Yves Saint Laurent and others. Each is the trademark of its owner. No association is claimed or implied.